CONFLITOS NO AMBIENTE ORGANIZACIONAL: PERCEPÇÕES DE MULHERES EM UMA COOPERATIVA DE CRÉDITO
DOI:
https://doi.org/10.56238/bocav25n75-009Palavras-chave:
Conflitos, Ambiente Organizacional, MulheresResumo
Este estudo teve como objetivo identificar os fatores que influenciam os conflitos percebidos por funcionárias em uma cooperativa de crédito. Foi realizada uma pesquisa quantitativa empregando um questionário estruturado. A análise de dados utilizou Modelagem de Equações Estruturais (SEM) empregando o método Partial Least Squares (PLS), apoiado pelo software SmartPLS 4.0. Os resultados demonstram que dentro do contexto organizacional, o principal fator que influencia os conflitos, da perspectiva das trabalhadoras em uma cooperativa de crédito, é a dinâmica entre supervisores e subordinados, particularmente quando mediada por conflitos de relacionamento que impactam os conflitos de tarefas. Notavelmente, nenhuma correlação direta entre conflitos supervisor-subordinado e conflitos de tarefas foi discernida. Em essência, os conflitos de relacionamento que se manifestam entre supervisores e subordinados têm um efeito consequente na exaustão emocional em nível de equipe, potencialmente levando a desafios relacionados às tarefas. Além disso, a ligação entre conflitos de tarefas e conflitos supervisor-subordinado demonstrou atenuação significativa. Foi possível concluir que conflitos relacionados ao trabalho (abrangendo conflitos de tarefa, relacionamento e supervisor-subordinado) servem como estressores e estão intrinsecamente ligados a diversas tensões psicológicas, comportamentais e físicas dentro da percepção de funcionárias dentro de uma cooperativa de crédito.
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